Professional IT

There are a lot of IT workers out in the world now, so how do you know if you’re working with a professional?  The Certified IT Professional programme outlines three key attributes: knowledge (IT and business), competence and sound character.

The last point is critical, IT workers often see your most commercially sensitive and personally private information. With that in mind, it makes sense to pay attention to the ethics of the people you are entrusting with this level of access.

Your own ethics and those of your employees may also come into focus when applying new technologies to your organisation. Policies and laws aren’t keeping up with the changes new applications of technology are making to core concepts such as ownership.

The concepts get even more complex when dealing with artificial intelligences and machine learning. If you are using a chatbot in your customer service channels, consider the ethics that are encoded in the chatbot. It’s decisions and language reflect those of it’s developers, or in the case of machine learning systems, they reflect the principles of the users. Here’s what can happen if you don’t monitor and review your chatbot’s responses.

Technology has always unleashed unpredictable consequences and uncertainty. At a time when policy and law can’t keep up, we only have our ethics and principles to fall back on. MIT have taken this a step further, their ‘Moral Machine’ is an attempt to crowdsource the answers to some of the ethical dilemmas that new technologies are presenting.

Trolley Problem

Image Source: Moral Machine – A platform for gathering a human perspective on moral decisions made by machine intelligence, such as self-driving cars.

Further source material: Business, Technology and Ethics – Sloan Management Review

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