What is a CIO anyway?

You could say Chief Information Officer (CIO) is just another name for an IT Manager. But it really reflects the shift in the role from a supporting role in organisations to being a driver of competitive advantage, strategic change, and innovation.

A digital economy means the responsibilities of the CIO are changing. Alongside providing high-quality cost-effective IT services, CIOs now work to:

  • Improve the customer experience
  • Deliver shared services
  • Optimise enterprise business processes
  • Digitise the entire organisation

‘a shift from IT having a supporting role in organizations … to being a driver of competitive advantage, strategic change, and innovation.’ – Dr Joe Peppard

4 Roles

 

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