You could say Chief Information Officer (CIO) is just another name for an IT Manager. But it really reflects the shift in the role from a supporting role in organisations to being a driver of competitive advantage, strategic change, and innovation.
A digital economy means the responsibilities of the CIO are changing. Alongside providing high-quality cost-effective IT services, CIOs now work to:
- Improve the customer experience
- Deliver shared services
- Optimise enterprise business processes
- Digitise the entire organisation
‘a shift from IT having a supporting role in organizations … to being a driver of competitive advantage, strategic change, and innovation.’ – Dr Joe Peppard